TeamViewer's automatic emails telling us that we've hit the simultaneous limit includes stats on how many times it has happened recently, which helps in deciding whether to purchase an additional license. We’re currently saving about 30 percent on licensing costs, and we don’t have to worry about maintaining/pruning the list of machines in the LogMeIn. In our environment, TeamViewer turns out to be less expensive than LogMeIn, at least so far. It can be a little tricky in the sense that you have to plan for the maximum simultaneous usage during busy times, and initially I didn't purchase enough licenses, but when we started hitting the limit, TeamViewer detected that and sent emails notifying us, then our sales rep very quickly added another license (allowing us to pay later via purchase order) to get us back in business. That's not a problem with TeamViewer's licensing, plus you can have as many techs as you want, but it monitors their simultaneous remote control usage with Hosts. If we got rid of a device and we didn't remove LogMeIn properly, the device would remain in our LogMeIn Central account and use a license. I like that because previously it was always a struggle to keep the device list maintained. It's licensed by simultaneous controlling tech, rather than by the device. " However, we threw them an email, and they fixed it. We were like, "Well, no, that person left, and now, they are back again. Because it was a user who had a license and we had previously removed it, then we wanted to give it back to them, and for some reason TeamViewer kept saying that the user already existed. The only issue that I ever did have with it, and this was quite awhile back, was we were trying to get one of our licenses applied to a user. About a year ago today, an add-on channel was $232 dollars, but that was pro-rated because it was at the end of the month. A rough estimate of our user cost is $500 per user annually. Most of our licenses that we have we tried to do something like that just to save some money. Where you buy one license, and they will give you the second one free, or you can try to get discounts. They just had a buy one get one free deal going, and they do that every once in a while. The cost of the licenses depends on how you buy them. I've looked at other companies that provide the same type of thing and their pricing is about the same. If you don't give them that prior notice, you're stuck. We then read the fine print it did say that you have to give that number of days' prior notice before you cancel at the end of the year. He called them to tell them that he did not want to continue with it for another year, but they said, "No, you didn't give us the 30-day buffer at the end of the year which is required to cancel for the coming year, so there's no way you can cancel now." They wouldn't let him out of the contract. At the end of his year's subscription to TeamViewer, he wasn't using it much anymore. I also got it for a friend who was working remotely. I think it would have been $2,200 or $2,300. For the company it was $2,000, and that was on a deal. It's costing us about $700 a year, per license. Not a whole lot of people in our company use it, but the five or six of us who do use it get a lot out of it. It wasn't easy for me to get approval from the company to get it. It does what I need it to do but I think it's expensive.
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